Terms of Service

Last updated: March 14, 2026

These Terms of Service (the “Terms”) govern your access to and use of the websites and services provided by Snapbrick, Inc. (“Snapbrick,” “we,” “us,” or “our”).

By using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to accept these Terms on its behalf.

1. Definitions

For purposes of these Terms:

  • “Services” means Snapbrick’s websites and software products, including our Salesforce managed package, AI features, and any related documentation.

  • “Customer,” “you,” or “your” means the individual or entity using the Services.

  • “Customer Data” means data you or your Authorized Users submit to the Services, including data accessed from your Salesforce org.

  • “Authorized Users” means individuals whom you authorize to access and use the Services under your account.

2. Use of the Services

Subject to these Terms and any order or subscription you enter into with us, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes.

You agree to:

  • Use the Services only in accordance with these Terms and applicable laws;

  • Ensure that all information you provide is accurate and kept up to date;

  • Be responsible for the actions of your Authorized Users.

We may modify, suspend, or discontinue all or part of the Services, provided that we will use reasonable efforts not to materially degrade the core functionality during any paid subscription term.

3. Salesforce Access and Authentication

Snapbrick operates as a Salesforce managed package. Users authenticate directly through Salesforce, and Snapbrick does not provide or require a separate login. Snapbrick does not collect or store Salesforce usernames, passwords, or authentication tokens.

Snapbrick’s access to Customer Data is determined solely by the permissions, profiles, sharing settings, and configuration you grant within your Salesforce org (including any permission sets, object/field access, and package-level permissions you configure). By installing and authorizing the managed package, you instruct Snapbrick to access and process the Customer Data and metadata that Salesforce makes available to it.

Your use of the Services depends on the availability and proper functioning of your Salesforce environment. Snapbrick is not responsible for any acts, omissions, outages, or limitations of Salesforce or other third-party platforms integrated with your org.

4. Customer Data

You retain ownership of Customer Data. You grant Snapbrick a non-exclusive, worldwide license to host, use, process, transmit, and display Customer Data solely as necessary to:

  • Provide, operate, maintain, and support the Services;

  • Address service, security, or technical issues; and

  • Comply with legal obligations.

You are responsible for:

  • Obtaining all necessary rights and consents to provide Customer Data to the Services;

  • Ensuring that your use of the Services and our processing of Customer Data comply with applicable laws and any commitments you have made to third parties.

Where required, we may enter into a Data Processing Addendum (DPA) with you to govern our processing of personal data on your behalf.

5. AI Features and Outputs

The Services may include AI functionality that generates content or insights based on Customer Data and prompts (“AI Output”).

You acknowledge and agree that:

  • We may send raw Salesforce data and other Customer Data to third-party AI model providers to generate AI Output, limited to what is reasonably necessary for the requested processing.

  • AI Output is generated probabilistically and may be inaccurate, incomplete, or inappropriate for certain uses.

  • You are responsible for reviewing and validating AI Output before using it in communications, workflows, decisions, or external-facing materials.

  • AI Output should not be used as the sole basis for decisions that could materially affect customers, employees, prospects, or legal/compliance obligations.

  • Snapbrick is not responsible for errors, downtime, or output issues caused by third-party model providers, subject to applicable law.

To the extent permitted by applicable law and third-party provider terms, and subject to your compliance with these Terms, we assign to you any rights we may have in AI Output. You may use AI Output for your internal business purposes.

6. Acceptable Use

You agree not to:

  • Use the Services in any unlawful, harmful, or fraudulent way;

  • Interfere with or disrupt the operation of the Services;

  • Attempt to gain unauthorized access to the Services or related systems;

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, or architecture of the Services, except to the extent this restriction is prohibited by law;

  • Use the Services or any part of them (including UI flows, prompts, configurations, or AI behavior) to build, train, or improve a competing product or service, or to otherwise copy or replicate Snapbrick’s features, designs, or user experience;

  • Use the Services to transmit spam, harassment, or other abusive content;

  • Use the Services to process highly sensitive categories of personal data unless expressly agreed in writing with us.

We may suspend or limit your access to the Services if we reasonably believe you are violating these Terms or creating a security risk.

7. Fees and Payment (If Applicable)

If you purchase a paid subscription or usage-based plan:

  • Fees are set forth in an order form, subscription agreement, or pricing page and are payable in the currency specified.

  • Billing may be monthly, annually, or as otherwise agreed.

  • Usage may include limits or allowances (for example, a certain number of credits). Exceeding those limits may result in additional fees.

  • Taxes are your responsibility and will be added where required by law.

Unless otherwise stated, fees are non-refundable.

8. Intellectual Property

Snapbrick and its licensors own all rights, title, and interest in and to the Services, including all software, code, user interfaces, and documentation, and any improvements or derivative works.

These Terms do not grant you any rights to our trademarks, logos, or other brand features.

If you provide feedback, suggestions, or ideas about the Services, you agree that we may use that feedback without restriction or obligation to you.

9. Confidentiality

Each party may receive confidential or proprietary information from the other party (“Confidential Information”). Each party agrees to:

  • Use the other party’s Confidential Information only as necessary to perform its obligations under these Terms; and

  • Protect it using reasonable care.

Confidential Information does not include information that is public, already known to the recipient, independently developed, or obtained from a third party without breach of any obligation.

10. Disclaimers

The Services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by law, Snapbrick disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • The Services will be uninterrupted, secure, or error-free; or

  • Any AI Output will be accurate, complete, or suitable for a particular purpose.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Neither party will be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenue, or data arising out of or in connection with these Terms or the use of the Services, even if advised of the possibility of such damages.

  • Each party’s aggregate liability for all claims arising out of or related to these Terms will not exceed the amounts paid or payable by you to Snapbrick for the Services in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Term and Termination

These Terms remain in effect while you use the Services.

Either party may terminate access to the Services (or any subscription) as specified in an applicable order form or subscription agreement, or if the other party:

  • Materially breaches these Terms and does not cure the breach within a reasonable period after written notice; or

  • Ceases operations or becomes subject to insolvency proceedings.

Upon termination:

  • Your right to access and use the Services will cease; and

  • We may delete or deactivate your account and remove associated data, subject to our data retention practices and applicable law.

Sections that by their nature should survive termination (such as ownership, confidentiality, disclaimers, and limitations of liability) will continue to apply.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of New York, NY, without regard to its conflict of laws principles.

Any disputes arising out of or relating to these Terms or the Services will be resolved in the courts located in New York, and each party consents to the personal jurisdiction of those courts.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date and may provide additional notice where appropriate. Your continued use of the Services after changes become effective constitutes your acceptance of the updated Terms.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Snapbrick, Inc.

Email: team@snapbrick.ai